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Frequently Asked Questions

Shipping and return policies

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    I want you to be happy with your art.  If you have any questions please contact me in advance at Joyce@gatewaytoaustin.com. 

    Every care has  been taken to show the artwork as accurately as possible with regard to color.  The image you see online may show a slight variation between browsers, devices, and screen settings.  Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.  

    Information about policies for prints and products is below --- I will cover original artwork up front since I will be shipping those from my home. 

Original Artwork

Where do you ship?

       Shipping costs are not included in the pricing of my artwork.  Shipping we be done by available carriers such as UPS or FEX-X or others depending on the destination.  I will provide a shipping quote for domestic or international shipments.    

Can I pick up the art at your studio?

    Pick-up or delivery is available for any size painting in the greater Austin area - and I do mean GREATER.  I don't mind driving a bit!  Give me a call at 512-638=6140 to make arrangements.    

What are the shipping costs for original art?

     Due to the many Covid restrictions and continual shipping charge changes, I am unable to offer free shipping at this time.   Contact me at:  512-638-6140 or joyce@gatewaytoaustin.com for a specific shipping quote.   I will get back to you to discuss shipping options before you make a decision to purchase.    

       Tracking information will be emailed to you as soon as available. 

What is your return policy?

    As an artist - the last thing I want is for to have a piece of art you don't like.  I want you to be fully happy with your new artwork, so I offer a Buy-Back agreement.  

    If a painting is not as you expect, you have 14 days to contact me by email to request a refund.   Once a refund has been agreed, you are responsible for packing and arranging return delivery using the same service as was delivered to you.  Once the piece has been safely returned I will refund your payment within 14 days.   

What if my painting arrives damaged?

    All work is professionally packed and wrapped.  If you receive a painting that has been damaged in transit, please contact me within 7 days(joyce@gatewaytoAustin.com) - and if possible take photographs of the damaged package.  

Prints and Products

    Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.


Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on weight coefficient of each item. 


Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3          business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2- day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

  CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

   Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact joyce@gatewaytoaustin.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact joyce@gatewaytoaustin.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email joyce@gatewaytoaustin.com

WHO TO CONTACT? 

You can reach out at any time by email at joyce@gatewaytoaustin.com  

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How can I keep up with your new work?

 would love for you to be the first to know about any new work or upcoming events!   An easy way to stay in the loop is by signing up for our newsletter

You can also follow us on our social media pages as we are constantly posting about new work!


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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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